
Business Operations Lead
10 hours ago
This role requires a proactive, highly motivated individual with an aptitude to manage a team as well.
The ideal candidate will have excellent investigative, research, and communication skills, outstanding business acumen, and past experience in handling client experience roles.
Key aspects of the role involve owning operational delivery of SLAs (Service Level Adherence) for all Payments escalations, People Management (L2/3), Operations Management, and Continuous Improvement for verticals and TT reduction in collaboration with Legal teams.
Job Requirements- Lead a team of Senior Associates
- Owning/leading all stakeholder interactions across all businesses
- End-to-end customer escalation management
The role requires a proactive, highly motivated individual with an aptitude to manage a team as well.
A successful candidate will have to lead a team of Senior Associates with the ability to own/lead all stakeholder interactions across all businesses.
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Lead Operations Manager
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Business Development Lead
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Business Operations Analyst
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Business Operations
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Finance Business Analyst
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Lead Technical Operations Specialist
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Business Operations Specialist
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Business Insights Lead
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Lead Business Analytics
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