
Career Opportunity: CTI Systems Manager
1 day ago
We are seeking a seasoned professional to lead the end-to-end management of our CTI systems, including implementation, configuration, and troubleshooting. This role requires a strong technical background in CTI platforms, CRM integrations, and scripting languages.
Key Responsibilities:- Manage vendor relationships and ensure SLAs are met.
- Collaborate with cross-functional teams to integrate CTI solutions with CRM systems and other enterprise applications.
- Oversee CTI-related projects, including system upgrades, migrations, and new deployments.
- Ensure system reliability, availability, and performance through proactive monitoring and maintenance.
- Bachelor's degree in computer science, Information Technology, or a related field; Master's preferred.
- Minimum of 5-7 years of experience in CTI, with at least 2 years in a managerial role.
- Strong knowledge of CTI platforms (e.g., Cisco UCCE/PCCE, Avaya, Genesys, GrupoNGN CloudComm, Unify OpenScap, Five9, Nice InContact, Bright Pattern).
- Experience with CRM integrations (Salesforce, Microsoft Dynamics, Pega, etc.) and APIs.
- Proficiency in scripting languages (e.g., JavaScript, Python) and database management (SQL).
This role offers a unique opportunity to work on complex voice network designs, call center configurations, and cloud-based telephony solutions. You will have the chance to develop and maintain technical documentation, provide technical leadership and mentorship to the CTI team, and identify opportunities to enhance call center efficiency through automation, AI integration, and advanced analytics.
How to Apply:If you are a motivated and experienced professional looking for a challenging role, please submit your resume and cover letter for consideration.
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