Front Office Supervisor

2 weeks ago


Gurgaon, Haryana, India Golden Tulip Sector 29 Gurgaon Full time

Job Summary: We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Golden Tulip Sector 29 Gurgaon.

Key Responsibilities:

  • Lead and perform all front desk duties, including check-ins, checkouts, reservations, guest phone messages, and special requests.
  • Ensure that guests experience a great stay by providing outstanding services and ensuring customer satisfaction.
  • Address customer concerns and complaints promptly and professionally.
  • Manage incoming and outgoing mails and faxes.
  • Post charges to customers and handle card and cash transactions.
  • Plan and assign workloads for front office associates.
  • Supervise associates in their assigned job duties.
  • Prepare operational and financial records for Manager to review.


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