Deployment Expert

2 days ago

Palakkad, Kerala, India beBeeApplication Full time ₹ 8,00,000 - ₹ 12,00,000

Software Deployment Specialist

This is an exciting opportunity to leverage your technical expertise in preparing applications for deployment on Windows Operating Systems.

The successful candidate will support the preparation, testing, and release of software within customer environments.

This role involves incident resolution as well as request fulfillment. The individual will also contribute to the BAU support of the Endpoint environment.

Main Responsibilities:

  • Ensure the right packaging approach is used, depending on the application.
  • Execute the steps of the application packaging process within SLA limits. These include:
  • application intake
  • packaging (involving a variety of packaging tools)
  • technical testing
  • documentation
  • deployment
  • maintenance
  • Resolve incidents and requests related to packages in accordance with the SLA.
  • Liaise with change management, customers, application owners, and vendors where needed.
  • Where applicable, liaise with the external packaging factory for select package requests. This includes reviewing their output to ensure the deliverables are up to agreed standards before continuing with the release process.
  • Manage and support customer environment built with Windows client operating systems, Active Directory Group Policy, Microsoft Defender, SoftwareCentral, and the Microsoft Intune product family (Microsoft Configuration Manager / Intune).
  • Respond to and resolve assigned incidents in addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact.
  • Liaise with the Service Desk, other resolver groups, the customer, and vendors where needed, to resolve tickets.
  • Comply with relevant policies and procedures.
  • Discuss any assigned tickets for which you need assistance with senior colleagues or management.
  • When a ticket is at risk of breaching SLA, escalate to management.

Key Qualifications:

At least 4 years of experience in preparing applications for deployment on Windows Operating Systems, employing available setup commands/scripting as well as repackaging and customizing setup applications using tooling such as InstallShield, RayPack, etc.

Required Skills:

  • Thorough knowledge of the MSI and MSIX packaging frameworks.
  • Thorough knowledge of Windows 11 and AD Group Policies.
  • Intermediate level knowledge of PowerShell Scripting and basic level VB scripting in support of automating application installations.
  • Operational knowledge of the Microsoft Intune product family including Microsoft Configuration Manager with a focus on application creation/integration and deployment.
  • Possess excellent troubleshooting and logical reasoning skills.
  • Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow.
  • Flexible when emergencies occur.
  • Proficiency in English.

Desirable Skills:

  • Experience in preparing applications for a Citrix environment.
  • MICROSOFT CERTIFICATIONS
  • MD-100: WINDOWS 10
  • MD-101: MANAGING MODERN DESKTOPS
  • OR MD-102: ENDPOINT ADMINISTRATOR
  • Experience supporting multiple customer environments simultaneously.
  • Experience working in an international environment.

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