Cybersecurity Network Engineer

16 hours ago

Bareilly, Uttar Pradesh, India beBeeNetworkSecurity Full time ₹ 1,00,00,000 - ₹ 2,50,00,000
Network Security Specialist Role

We are seeking a highly skilled Network Security Specialist to join our team. As a key member of our security team, you will be responsible for providing 3rd line support for incoming customer queries and escalations from the 2nd Line Service Desk.

You will take ownership and effectively manage support tickets for incidents, change, and service requests. This includes planning and completing projects as assigned by the Head of 3rd Line Network Support.

You will also be responsible for documenting customer solutions, including CMDB, Visio documentation, and technical summary write-ups. Additionally, you will participate in DR/Failover Testing and provide support and mentoring to 2nd Line engineers.

This role involves working closely with the solution delivery team to support the configuration and implementation of new customer projects. You will also be part of an on-call rota out of hours for high-priority incidents.

Key Responsibilities
  • Providing 3rd line support for customer queries and escalations
  • Managing support tickets for incidents, change, and service requests
  • Documenting customer solutions and participating in DR/Failover Testing
  • Providing support and mentoring to 2nd Line engineers
  • Collaborating with the solution delivery team on new customer projects
Requirements
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols
  • Ability to troubleshoot and isolate faults to identify root causes and bring to resolution
  • Advanced knowledge of layer 2 and 3 protocols
  • Experience using at least one of the following firewalls: Palo Alto, FortiGate, and Cisco ASA
  • Strong knowledge of OSPF and BGP in an ISP environment
  • Proficient in packet capture and interpretation
  • Familiarity with Cloud products such as Azure / Amazon AWS
  • Experience working within a Managed Service Provider Environment
  • Minimum Basic experience with network automation/programming such as Ansible/Python

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