Operational Strategist

1 week ago

Bareilly, Uttar Pradesh, India beBeeOperations Full time ₹ 8,00,000 - ₹ 10,00,000
Operations Director Job Description

This role focuses on overseeing the daily operations of various teams within an organization, including Onboarding, Marketing, and Training/Upskilling.

The Operations Director will be responsible for managing SLAs, creating SOPs, streamlining cross-team handoffs, and driving measurable outcomes such as placements, conversion rates, and NPS.

This is an onsite leadership role aligned to U.S. hours with night shift options available.

  • Team Leadership & Scheduling: Manage pods across departments, create rosters, capacity plans, and shift coverage.
  • Process & SOPs: Design, document, and enforce procedures for each stage—offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion.
  • Pipeline Throughput: Monitor dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements.
  • Onboarding Excellence: Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records.
  • Quality & Compliance: Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records.
  • Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).
  • Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  • Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

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