ServiceNow Process Optimization Specialist

5 days ago


NoidaPuneBangaloreHyderabad, India MNR Solutions Private Limited Full time

Job Title: ServiceNow Process Optimization Specialist

About the Role:

As a ServiceNow Process Optimization Specialist at MNR Solutions Private Limited, you will play a critical role in assisting our clients in adopting service management and asset management best practices on the ServiceNow platform. Your expertise will be focused on process design, ServiceNow configuration, and development knowledge.

Key Responsibilities:

• Conduct gap analysis and assessments to identify the delta between ServiceNow and client ITSM and ITOM processes.
• Lead client-facing User Requirements workshops and translate high-level business requirements into functional specifications.
• Collaborate with clients to assess current state processes and tools and define ServiceNow solution requirements in alignment with these requirements.

Requirements:

• Expertise in service management/asset management process design and ServiceNow configuration.
• Strong understanding of ITSM and ITOM best practices.
• Ability to work with clients and provide leadership on IT Service Management best practices.

  • ServiceNow Certifications: Must have ITSM, ITOM & SPM knowledge supported by ServiceNow certifications.
  • Additional Requirements: Excellent communication and project management skills.

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