ServiceNow HRSD Technical Lead and Process Optimizer

7 days ago


Hyderabad, Telangana, India MERGEN CORPORATES PRIVATE LIMITED Full time
Job Summary

We are seeking a highly skilled ServiceNow HRSD Technical Lead and Process Optimizer to join our team at MERGEN CORPORATES PRIVATE LIMITED. This role is critical in implementing and enhancing ServiceNow's HR Service Delivery module, ensuring seamless integration with existing HR systems and platforms.

About the Role

The successful candidate will be responsible for leading the design, configuration, and implementation of ServiceNow HR Service Delivery module. This includes defining project scope, goals, and deliverables in collaboration with stakeholders, analyzing existing HR processes, and recommending improvements and automation opportunities using ServiceNow HRSD.

Key Responsibilities
  1. Implementation Leadership:
    • Lead the design, configuration, and implementation of ServiceNow HR Service Delivery module.
    • Define project scope, goals, and deliverables in collaboration with stakeholders.
  2. Process Optimization:
    • Analyze existing HR processes and recommend improvements and automation opportunities using ServiceNow HRSD.
    • Ensure alignment of HR processes with industry best practices and organizational goals.
  3. System Administration:
    • Configure and customize ServiceNow HRSD applications to meet business requirements.
    • Manage integration points with other HR systems and platforms.
  4. Stakeholder Management:
    • Collaborate with HR business partners and IT teams to understand requirements and ensure successful deployment and adoption.
    • Provide training and support to HR teams and end-users.
  5. Continuous Improvement:
    • Monitor system performance and implement enhancements to optimize user experience and efficiency.
    • Stay updated with ServiceNow platform upgrades and new features to leverage in HRSD.
  6. Documentation and Reporting:
    • Document system configurations, processes, and changes.
    • Create reports and dashboards to track HR service metrics and KPIs.
Requirements
  • Extensive hands-on experience with ServiceNow, particularly in HR Service Delivery module.
  • Strong project management skills with the ability to lead implementations from initiation through to completion.
  • Deep understanding of HR processes and workflows, preferably in areas such as employee lifecycle management, case management, and service delivery.
  • Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
  • Strong analytical and problem-solving skills to diagnose issues and propose effective solutions.
  • Experience leading a team or managing cross-functional projects.
Salary

$120,000 - $180,000 per annum, depending on experience.



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