Strategic Quality Expert

1 day ago

Hyderabad, Telangana, India beBeeQualityLeader Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Shape the Future of Work

At Genpact, we drive change and innovation. Our AI Gigafactory is an example of how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.

Job Overview:
  • Lead strategic direction on all Quality matters to the Regional Operations group and the Company as a whole.
  • Collaborate with key partners to define quality requirements both internally and externally.

This role requires strong leadership and management skills, with experience of managing support teams. The ideal candidate will have outstanding communication and organizational skills, with the ability to analyze complex problems and develop innovative solutions.

Responsibilities:
  1. Customer Relationship Management:
    • Drive conversations with customers by actively engaging in dialogue and taking charge of the discussion.
    • Offer strategic solutions that aim to implement and promote the first-time right methodology.
  2. Collaboration with Teams:
    • Work closely with the Ops Excellence team to leverage the power of artificial intelligence technology and integrate it into our operations.
    • Responsible for defining Quality, Training & Policy Management Blueprint as the expert in collaboration with other teams.
  3. Partner with the T & S service line to collaborate on defining strategic best-in-class QTP blueprint.
  4. Business As Usual activities:
    • Ensure the right level of engagement and alignment between the Global and Regional teams In-rhythm with the Global operational standards.
    • Provide support, guidance, and best practice sharing with a focus on Quality, policy & training solutions for the Global Site Strategy.
Requirements:
  • Bachelor’s Degree or equivalent education.
  • Professional degrees/certifications related to Talent Development/Management preferred.
  • Relevant work experience as Quality Manager / Process Manager/Project manager or similar role in BPO (customer service or support with focus on customer satisfaction measure results).
  • Proven superior verbal and written communication skills (including business / professional writing) in English and preferably at least one other language.

As a valued member of our organization, you will have access to a range of benefits including flexible working arrangements, professional development opportunities, and a supportive team environment.

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