Area Collections Manager
3 days ago
Job Title – Area Collections Manager
Business Unit - Retail Banking
Job Purpose:
The Area Collections Manager is responsible for managing a team and coordinating operational recovery activities for an area credit portfolio in their assigned territory. This includes administration of corporate policies and procedures, ensuring front delinquencies are minimized, and providing sound legal advice on managing delinquencies.
This role has a direct impact on the financial institution's budget planning and contributes to the larger organizational objectives of the bank.
Roles & Responsibilities:
- Responsible for handling an area for collections of specific products
- Responsible for collection efficiency and cost of collections for the assigned area
- Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
- Responsible to review account allocations and collections targets by bucket to agencies/ in house team
- Regularly follow up with the default customers through a dedicated team
- Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
- Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same
- Ensuring that there is adequate "Feet on Street" availability area-wise / bucket-wise / segment-wise
- Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly
- Collaborate with legal team to ensure legal action is taken on specified cases
- Building relationships with key clients to ensure timely collections are made
- Determine suitable tactics or strategies for timely collections.
Qualifications:
Graduate and Above
Experience: Minimum of 5 - 8 years of experience in collections.
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