Strategic CRM Executive

1 day ago

Delhi, Delhi, India beBeeAdministrative Full time ₹ 8,00,000 - ₹ 16,00,000
Job Overview

The CRM Administrator plays a pivotal role in ensuring the seamless operation of our customer relationship management system. Key responsibilities include:

  • System Administration and Configuration: Manage and maintain the CRM system, including user accounts, roles, permissions, and security settings.
  • Configure and customize the CRM platform to meet business requirements.
  • Create and manage custom objects, fields, layouts, workflows, validation rules, and processes.
  • Perform regular system audits and health checks to ensure optimal performance.
  • Coordinate and implement system upgrades and updates.
Key Responsibilities

The ideal candidate will have a strong understanding of CRM principles, best practices, and functionalities, as well as proven ability to configure and customize a CRM system.

  • Data Management and Integrity: Ensure data accuracy, completeness, and integrity within the CRM system.
  • Implement data validation rules and data quality checks.
  • Perform data cleansing and deduplication activities.
  • Manage data imports and exports.
  • Develop and maintain data governance policies and procedures.
Skills and Qualifications

The following skills and qualifications are required for this position:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • 3-5 years of experience as a CRM Administrator, preferably with a specific CRM platform (Salesforce, Microsoft Dynamics 365, HubSpot).
  • Strong understanding of CRM principles, best practices, and functionalities.
  • Proven ability to configure and customize a CRM system.
  • Excellent data management and analytical skills.
  • Experience in creating reports and dashboards.
  • Solid understanding of workflow automation.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented with a strong focus on accuracy.

Preferred qualifications include certification in a specific CRM platform (Salesforce Administrator, Microsoft Certified: Dynamics 365 Fundamentals) and experience with data migration and integration tools.

What We Offer

This role offers opportunities for growth and development in a dynamic and innovative environment.

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