Training Specialist

3 days ago

Gurgaon, Haryana, India beBeeTrainer Full time ₹ 12,00,000 - ₹ 18,00,000

About Noon

We are seeking a skilled Training Specialist to join our team. As a key member of our organization, you will play a crucial role in the development and delivery of training programs designed to enhance the skills and knowledge of our employees.

  • You will work closely with subject matter experts to design and develop process notes and training content, including workbooks and assessments.
  • Your responsibility will include conducting frequent TNA (trained need analysis) to understand the knowledge gap and design modules to address it.
  • You will be responsible for training all new hires, preparing them for their roles, and owning the responsibility of critical KPIs for the first 45 days (nesting period).
  • You will identify critical issues in the process and take full ownership of bridging the gap.
  • You will develop individual improvement plans and train non-performers.
  • You will frequently audit customer interactions, find patterns of agent mistakes, and develop short training materials that directly address the key issues.
  • You will own the responsibility for knowledge transfer of any new process, ensuring every employee understands the new process or any change in the process.
  • You will roll out process changes and related comms.
  • You will own KB (Knowledge Base), review and develop KB, and ensure its always relevant.
  • You will improve overall CSAT score.

Requirements:

  • A minimum of 4-5 years of experience in classroom, online, and blended training delivery, with at least 2 years as a master trainer.
  • Practical implementation experience of ADDIE and Kirkpatrick evaluation Models.
  • Well-versed with Microsoft PowerPoint and Microsoft Word.
  • Proficient in giving structured performance feedback to trainees both written and verbal.
  • Experience working on cross-organizational projects that directly or indirectly improved the customer experience.
  • Strong problem-solving, communication, and team skills.
  • Fluent in English (both written and spoken).
  • Ability to work in a fast-paced environment.

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