Senior IT Infrastructure Specialist

We are seeking a highly skilled and experienced IT professional to assist with the design, maintenance, and monitoring of our infrastructure.

This position will continually improve IT infrastructure standards, policies, and procedures to ensure the confidentiality, integrity, and availability of all on-premises and cloud-based resources.

The successful candidate will work closely with our US-based IT team to align infrastructure practices and standards across the organization.

Main Responsibilities:

This role is responsible for the following tasks:

• Configuring, deploying, and maintaining Azure, AWS, and Hyper-V server environments in alignment with industry best practices and company standards.
• Administering and addressing user support tickets in accordance with ITIL principles, ensuring timely resolutions and maintaining superior levels of user satisfaction.
• Configuring, deploying, and maintaining Active Directory services, such as Domain Controllers, User/Group Management, and Group Policy Administration.
• Administering and maintaining a hybrid Active Directory environment, ensuring timely synchronizations between On-Premises and Cloud Infrastructure.
• Administering and maintaining Microsoft 365 services, including Exchange Online, SharePoint, Teams, and other tenant services.
• Collaborating with our IT Security team to implement security best practices and controls, ensuring the confidentiality, integrity, and availability of our infrastructure.
• Administering and maintaining regular backups and disaster recovery strategies for all infrastructure services, ensuring business continuity.
• Maintaining detailed documentation of infrastructure services, including Asset Inventory and Software/Hardware design and implementation.
• Generating regular reports on server performance, security, and compliance metrics, and other relevant reporting metrics as required.
• Proactively identifying and mitigating potential risks and issues early in the process, developing effective mitigation strategies.
• Prioritizing and managing multiple tasks effectively in a fast-paced environment, adapting to changing business needs and market conditions.
• Working independently and taking ownership of assigned tasks while also being a strong team player.
• Collaborating with cross-functional teams, including Development and Operations, to ensure that infrastructure practices align with application requirements and operational needs.
• Staying up to date with emerging trends, technologies, and methodologies in system administration and driving their adoption within the team as appropriate.
• Establishing and maintaining strong communication channels and processes to ensure seamless collaboration with our US-based IT team, despite time zone differences.
• Continuously monitoring and optimizing the performance, capacity, and availability of infrastructure components, ensuring that systems meet or exceed service level agreements (SLAs).
• Identifying opportunities for automation and implementing solutions to streamline system administration tasks, reduce manual effort, and improve overall efficiency.
• Communicating complex technical concepts and solutions effectively to both technical and non-technical stakeholders, ensuring clear understanding and alignment across the organization.
• Ensuring that all system administration activities adhere to IT governance frameworks, industry standards, and relevant compliance requirements, such as HIPAA.
• Proactively identifying areas for improvement in our infrastructure and proposing solutions to enhance performance, security, and scalability.

To be successful in this role, you will need the following skills and qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
• 5+ years of experience in system administration, with a focus on Windows Server environments.
• MCSE or equivalent certification.
• Proficiency managing on-premises/cloud Windows server deployments in Hyper-V, Azure, and AWS.
• Proficiency in hybrid Active Directory environments.
• Proficiency in scripting languages, such as PowerShell, Bash.
• Excellent verbal, written, and interpersonal skills with a proven ability to communicate at various levels within the organization and with external parties.
• Ability and confidence to take calculated risks in uncertain or ambiguous situations.
• Excellent organizational skills and demonstrated ability to manage multiple competing priorities and assignments.
• Passion for delivering business value and willingness to perform other assigned tasks.
• Ability to deliver regular quick updates, system solutions, and communicate issues to management.

While not required, the following qualifications would be advantageous:

• AZ-104T00-A: Microsoft Azure Administrator Certification.
• Experience with NIST Cybersecurity Framework 1.1 and NYDFS 500.03.
• Experience successfully working with remote or distributed teams, particularly in a global context.
• Familiarity with IT service management tools, such as ServiceNow or Jira Service Desk.
• Experience in the legal services or healthcare industry is a plus.