Technical Support Expert

2 weeks ago


Noida, Uttar Pradesh, India Tata Consultancy Services Full time

Job Title: Technical Support Expert

We are looking for a highly skilled Technical Support Expert to join our team at Tata Consultancy Services.

About the Role:

The successful candidate will be responsible for providing top-notch technical assistance and support related to computer systems, hardware, or software.

Key Responsibilities:

  • Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Walking the customer through the problem-solving process.
  • Directing unresolved issues to the next level of support personnel.
  • Providing accurate information on IT products or services.
  • Responding to email messages for customers seeking help.
  • Recording events and problems and their resolution in logs.
  • Following up and updating customer status and information.
  • PASSING ON ANY FEEDBACK OR SUGGESTIONS FROM CUSTOMERS TO THE APPROPRIATE INTERNAL TEAM.
  • Identifying and suggesting possible improvements to procedures.
  • Installing, modifying, and repairing computer hardware and software.
  • Determining the best solution based on the issue and details provided by customers.

Requirements:

To be successful in this role, you will need:

2 - 8 Years of experience in a similar position;

Familiarity with computer systems, hardware, or software;

Excellent communication and interpersonal skills;

Ability to work independently and as part of a team;

Strong analytical and problem-solving skills;

Willingness to learn and adapt to new technologies;

Customer-focused approach;

Bachelor's degree in Computer Science or a related field;

Location: Noida.

Salary: ₹700,000 - ₹1,200,000 per annum (estimated). The actual salary may vary based on factors such as your level of experience and qualifications.

About Us:

Tata Consultancy Services is a leading global consulting and technology firm. We are committed to delivering innovative solutions that drive business growth and transformation.



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