Technical Support Expert
2 weeks ago
Job Title: Technical Support Expert
We are looking for a highly skilled Technical Support Expert to join our team at Tata Consultancy Services.
About the Role:
The successful candidate will be responsible for providing top-notch technical assistance and support related to computer systems, hardware, or software.
Key Responsibilities:
- Serving as the first point of contact for customers seeking technical assistance over the phone, Chat, or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Walking the customer through the problem-solving process.
- Directing unresolved issues to the next level of support personnel.
- Providing accurate information on IT products or services.
- Responding to email messages for customers seeking help.
- Recording events and problems and their resolution in logs.
- Following up and updating customer status and information.
- PASSING ON ANY FEEDBACK OR SUGGESTIONS FROM CUSTOMERS TO THE APPROPRIATE INTERNAL TEAM.
- Identifying and suggesting possible improvements to procedures.
- Installing, modifying, and repairing computer hardware and software.
- Determining the best solution based on the issue and details provided by customers.
Requirements:
To be successful in this role, you will need:
2 - 8 Years of experience in a similar position;
Familiarity with computer systems, hardware, or software;
Excellent communication and interpersonal skills;
Ability to work independently and as part of a team;
Strong analytical and problem-solving skills;
Willingness to learn and adapt to new technologies;
Customer-focused approach;
Bachelor's degree in Computer Science or a related field;
Location: Noida.
Salary: ₹700,000 - ₹1,200,000 per annum (estimated). The actual salary may vary based on factors such as your level of experience and qualifications.
About Us:
Tata Consultancy Services is a leading global consulting and technology firm. We are committed to delivering innovative solutions that drive business growth and transformation.
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