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Trade Platform Advocate

3 weeks ago

Mysore, Karnataka, India beBeeSupport Full time ₹ 4,80,000 - ₹ 7,20,000
Technical Support Professional

This role involves working as the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time.

Responsibilities include responding to customer queries primarily via live chat and email, guiding users through platform features and onboarding, maintaining a knowledge base, independently troubleshooting product issues, tracking recurring issues, contributing to support process improvements, ensuring fast and clear communication with a global audience, and handling concurrent chats/emails accurately.

  • Key Responsibilities:
  • Provide exceptional customer service and support to our global user base.
  • Act as the primary point of contact for customer inquiries and concerns.
  • Maintain a comprehensive knowledge base to ensure accurate and timely responses to customer queries.
  • Independently troubleshoot complex product issues using internal tools, help resources, and platform knowledge.
  • Contribute to support process improvements by identifying and addressing recurring issues.
Requirements

To be considered for this role, you must have a strong background in live chat and email support, excellent written English skills, and the ability to manage multiple chat threads simultaneously. Prior experience supporting a SaaS product or FinTech platform is highly preferred.

  • Essential Qualifications:
  • Graduate with 2+ years of experience in live chat and email support roles.
  • Self-starter who can learn product knowledge and workflows independently.
  • Proven ability to manage multiple chat threads simultaneously with high accuracy.
  • Excellent written English and strong professional communication skills.
Benefits

We offer a competitive compensation package, including performance-based growth opportunities, clear upward mobility into senior support, product, technical, or operations roles, and the chance to collaborate with a focused, friendly, and fast-moving team.

Join Our Team

Sound like a fit? We're looking for someone who thrives in live customer interactions and is passionate about helping users succeed. If you're sharp, responsive, and curious about trading tools, we'd love to hear from you.