Fraud Case Resolution Specialist

5 days ago

Nellore, Andhra Pradesh, India beBeeFraud Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Fraud Case Resolution SpecialistWe are seeking a skilled Fraud Case Resolution Specialist to manage and resolve customer disputes and fraud cases, focusing on Mastercard chargeback processes.This role requires strong knowledge of card network rules, excellent analytical skills, and efficient case management.Key Responsibilities:
  • Review and investigate fraud and dispute cases according to Mastercard chargeback rules and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representments, and supporting evidence within required timeframes.
  • Communicate with internal teams, issuing banks, acquirers, and merchants for timely dispute resolution.
  • Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support process improvement and adherence to regulatory and card-network compliance requirements.
Required Skills & Qualifications:
  • 2-5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
  • In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with strong attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).
About the Job:

This is an exciting opportunity to work with a dynamic team focused on resolving complex fraud cases. If you have a strong background in fraud analysis and dispute resolution, we encourage you to apply.

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