
Customer Lifecycle Manager
4 days ago
Job Title: Onboarding and Offboarding Specialist
Location: Bengaluru, Mumbai, Pune, Chennai, Delhi, Hyderabad (Hybrid)
Department: IT Support / Customer Operations
Experience: 0–2 years
Job Type: Full-Time (Rotational Shifts – 24x7)
Job Summary:
We are seeking a detail-oriented and proactive individual to manage onboarding and offboarding activities within customer environments. The ideal candidate will have a working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products. Exposure to Mobile Device Management (MDM) platforms is desirable.
Key Responsibilities:
- Execute onboarding and offboarding procedures for users across customer environments.
- Create, modify, and deactivate user accounts in Google Workspace.
- Manage user and channel access in Slack, including permissions and integrations.
- Handle user provisioning tasks in Jira and other ITSM ticketing tools.
- Assign and remove user licenses across multiple SaaS applications.
- Follow SOPs to ensure consistency, security, and compliance across user lifecycle tasks.
- Maintain accurate records of user activity.
Requirements:
The ideal candidate will possess the following skills and qualifications:
- Working knowledge of Google Workspace, Slack administration, and Jira ticketing systems.
- Basic experience with license management across multiple SaaS products.
- Exposure to Mobile Device Management (MDM) platforms.
- Excellent communication and problem-solving skills.
- Able to work in a rotational shift environment.
Benefits:
Our company offers a competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.
Other Information:
Interested candidates should submit their resume and cover letter to apply for this exciting opportunity.
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