Senior Quality Assurance Manager

3 days ago

Coimbatore, Tamil Nadu, India beBeeQuality Full time ₹ 80,00,000 - ₹ 1,20,00,000

Quality Assurance Manager Job Overview

Job Description:

This Quality Assurance Manager position is responsible for leading and optimizing the quality assurance process across the production cycle, from incoming materials to final product inspection.

The successful candidate will ensure adherence to regulatory standards and drive customer satisfaction initiatives by monitoring CSAT scores and acting on feedback to support continuous improvement and maintain high standards of quality and service.

  • Develop and implement robust quality plans covering raw materials, purchased components, and finished products.
  • Coordinate third-party laboratory tests where necessary, ensuring results meet defined quality benchmarks and regulatory standards.
  • Issue certificates of quality, engineering drawings, and required documentation to customers, supporting transparency and trust in product quality.
Key Responsibilities:
  • Quality Planning and Control
    • Oversee incoming material inspection and ensure compliance with quality specifications by working with external labs when needed.
    • Maintain and upgrade lab equipment to support in-house testing capabilities and ensure accuracy in quality assurance processes.
  • Inspection and Testing
    • Lead initiatives related to product standardization and certification under both national and international standards.
    • Act as the ISO 9001 Management Representative (MR), ensuring compliance with QMS standards, coordinating audits, and implementing required changes to maintain certifications.
  • Documentation and Compliance
    • Establish and manage policies for documentation control, ensuring all quality records, standards, and specifications are maintained and secure.
    • Support external audits and facilitate internal audits to ensure adherence to QMS standards and promote a culture of compliance.
  • Customer Satisfaction (CSAT) Monitoring
    • Implement CSAT monitoring processes, collecting and analyzing customer feedback to identify areas for improvement.
    • Regularly report on CSAT scores, track trends, and collaborate with cross-functional teams to address customer concerns effectively.
  • Performance Monitoring and Continuous Improvement
    • Analyze performance data against set parameters, facilitating corrective and preventive actions based on data insights.
  • Training and Development
    • Evaluate product specifications and supplier compliance with quality standards.
  • Data Analysis and Reporting
    • Monitor quality performance through data collection and statistical analysis, reporting findings to senior management for strategic decision-making.

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