Senior Quality Assurance Specialist
2 days ago
This is an exciting opportunity to join our team as a Senior Quality Assurance Specialist in India.
The role involves performing independent QA audits for underwriting operations executed by BPO teams for different regional markets. You will be part of a specialized quality team, responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders and BPO partners.
Key Responsibilities:- Conduct monthly quality reviews/audits according to stipulated timeframe/SLA while complying to process SOPs and GRS QA Framework & guidelines.
- Validate data accuracy, completeness, and alignment with business and regulatory standards.
- Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
- Document QA findings and maintain accurate quality logs and reports.
- Provide timely feedback to BPO vendor partner teams and support capability uplift.
- Participate in calibration sessions with onshore counterparts and BPO QA teams.
- Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
- Support in creating and maintaining QA calibration guides for existing and new transition processes.
- Resolve disputes and errors according to agreed action plans.
- Log errors tracked and follow up on corrections.
- Participate in training sessions from business stakeholders and update QA SOPs to align with changes.
- Responsible for new starter training as mentor and dedicated trainer for different processes.
- Undertake ad hoc tasks and responsibilities as required.
- A minimum of [X] years of experience in quality assurance, preferably in the insurance industry.
- Strong understanding of underwriting procedures, business rules, and quality governance.
- Excellent analytical and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
- Effective communication and interpersonal skills.
- A competitive salary package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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