Support Representative

2 weeks ago

Hubli, Karnataka, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 15,00,000
Job Overview

We are seeking a professional with exceptional communication skills, patience, and problem-solving abilities to handle customer inquiries, resolve issues, and provide top-notch service in English across various communication channels.

  • Main Responsibilities:
  • Voice Support:
    • Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
    • Provide clear, accurate, and timely information regarding products and services in English.
    • Assist customers in troubleshooting problems and guiding them through solutions over the phone.
  • Maintain a high level of service excellence on all calls.
  • Channel Management:
  • (Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
  • Maintain thorough documentation of customer interactions and resolutions in English.
  • Issue Resolution:
  • Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
  • Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
  • Productivity and Efficiency:
  • Manage multiple customer inquiries simultaneously across voice and non-voice channels without compromising the quality of service.
  • Maintain key performance metrics such as response time, resolution time, customer satisfaction, and first call resolution.
  • Knowledge Maintenance:
  • Stay up-to-date with the company's products, services, and policies.
  • Provide accurate feedback to management on common customer issues or areas for improvement.

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