Client Service Liaison

18 hours ago

Surat, Gujarat, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 10,00,000

Job Opportunity

As a Client Service Executive, you will play a vital role in ensuring a positive and professional experience for our clients. In this key position, you will manage client inquiries via various channels, direct complex queries to relevant departments, provide technical assistance on products and services, and expedite serious issues to management for prompt resolution.

About the Role
This is an ideal opportunity for individuals with excellent communication and interpersonal skills, who are able to work in a fast-paced environment and provide top-notch customer service. Your primary responsibility will be to build positive client relations by checking in regularly and following up on active processes, maintaining accurate records, and documenting all interactions.

Responsibilities
  • Manage client inquiries via various channels
  • Direct complex queries to relevant departments
  • Provide technical assistance on products and services
  • Expedite serious issues to management for prompt resolution
  • Build positive client relations
  • Maintain accurate records


Your Skills and Qualifications
To excel in this role, you should possess exceptional communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have a proven track record of providing top-notch customer service. You should also be able to adapt quickly to changing circumstances and be proactive in identifying potential issues. Additionally, your ability to maintain confidentiality and handle sensitive information with discretion is essential.

We Offer
In return for your hard work and dedication, we offer a dynamic and supportive work environment that allows you to grow professionally and personally. Our company values innovation, teamwork, and customer satisfaction, and we strive to create a workplace culture that reflects these values. We also offer opportunities for training and development, as well as competitive compensation and benefits packages.

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