Optimizing Business Efficiency

1 day ago

Bengaluru, Karnataka, India beBeeBusinessOperations Full time ₹ 15,00,000 - ₹ 20,00,000
Business Operations Specialist Job Description

We are seeking a highly detail-oriented Business Operations Specialist to join our team. The ideal candidate will be responsible for ensuring seamless client onboarding, coordinating with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction.

This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestically and internationally.

  • Key Responsibilities:

The Business Operations Specialist will be responsible for:

  • Client Onboarding: Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
  • Traffic Assurance: Track monthly traffic targets received from internal stakeholders and break them down into weekly and daily targets to ensure timely achievement.
  • Telco Coordination: Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues in a timely manner.
  • Reports & Analytics: Publish daily performance reports of clients for review, identify and analyze reasons for traffic growth or dip, and highlight opportunities for corrective action with the sales team.
  • Collaboration: Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
  • Process Improvement: Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

Requirements:

  • Bachelor's/Master's degree.
  • Hands-on experience/knowledge of CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • Knowledge in SQL, advanced excel, and power point presentation.
  • Customer Success & Business Operations experience.
  • Able to communicate both on a technical and non-technical level.
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
  • Possess excellent presentation skills and proficiency at making one-on-one and group presentations.
  • Good understanding of business numbers and sharp analysis and prediction skills.
  • Passionate and able to work in a fast-paced environment.
  • Process, ITIL-V4, and certification related to business operations is a plus.

Why Join Us?

  • Impactful Work: Play a pivotal role in safeguarding assets, data, and reputation in the industry.
  • Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

We are an equal opportunity employer and champion diversity, committed to creating an inclusive environment for all employees.

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