Service Support Specialist

3 days ago


Navi Mumbai, Maharashtra, India beBeeSupport Full time ₹ 3,00,000 - ₹ 6,00,000
Job Description

We are seeking a skilled Customer Service Representative to serve as the primary point of contact for our customers. This role offers an excellent opportunity for recent graduates, as prior experience is not required.

As a key member of our team, you will be responsible for providing high-quality customer service and ensuring a positive experience for every customer interaction.

Key Responsibilities:
  • Customer Service: You will serve as the primary contact for customer inquiries, addressing their concerns and providing timely, accurate information.
  • Problem Resolution: Listen to customer issues and work to find effective solutions to ensure satisfaction and maintain a positive relationship.
  • Documentation: Use your knowledge of MS Office to document all customer interactions and maintain accurate records.
  • Communication: Utilize your strong communication skills to interact with customers clearly and professionally, both verbally and in writing.
Required Skills and Qualifications
  • Strong customer service skills with the ability to handle multiple inquiries simultaneously.
  • Excellent communication and problem-solving skills.
  • Knowledge of MS Office, particularly Excel, Word, and PowerPoint.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
Benefits

This role offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.

Others

We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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