Post Purchase Journey Manager

3 days ago


Ellore, Andhra Pradesh, India beBeeEcommerce Full time ₹ 12,00,000 - ₹ 20,00,000
Post-Purchase Journey Manager

We are seeking a highly skilled and experienced individual to oversee our post-purchase journey, ensuring reliability, efficiency, and a seamless retailer experience.

  • Manage seller-side dispatches, including timely packing, order readiness, and minimal out of stock issues.
  • Holding third-party logistics (3PL) providers accountable for pickup/delivery service level agreements, cost, and quality.
  • Optimize allocation, reducing transit exceptions, damages, and returns.
  • Collaborate with operations and customer service teams to lower contact rates, resolve WISMO issues, and ensure timely ticket closure.
  • Monitor penalty recovery, claims realization, and highlight leakage areas.
Requirements and Qualifications
  • 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
  • A strong understanding of seller dispatch operations, 3PL contracts, on-time delivery, return to origin, and cost levers.
  • Proficiency in data analysis tools, such as dashboards, Excel/Sheets, and SQL/BI.
  • A bias for action, strong vendor management, and structured problem-solving skills.

Benefits:

The ideal candidate will have the opportunity to work in a dynamic environment, driving improvements in post-purchase journey performance. They will be expected to develop and implement strategies to optimize allocation, reduce transit exceptions, and improve overall efficiency.

This role requires a unique blend of technical and business acumen, with a focus on collaboration and communication. The successful candidate will have excellent analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.



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