
Post Purchase Journey Manager
3 days ago
We are seeking a highly skilled and experienced individual to oversee our post-purchase journey, ensuring reliability, efficiency, and a seamless retailer experience.
- Manage seller-side dispatches, including timely packing, order readiness, and minimal out of stock issues.
- Holding third-party logistics (3PL) providers accountable for pickup/delivery service level agreements, cost, and quality.
- Optimize allocation, reducing transit exceptions, damages, and returns.
- Collaborate with operations and customer service teams to lower contact rates, resolve WISMO issues, and ensure timely ticket closure.
- Monitor penalty recovery, claims realization, and highlight leakage areas.
- 4–7 years of experience in e-commerce logistics, 3PL operations, or supply chain management.
- A strong understanding of seller dispatch operations, 3PL contracts, on-time delivery, return to origin, and cost levers.
- Proficiency in data analysis tools, such as dashboards, Excel/Sheets, and SQL/BI.
- A bias for action, strong vendor management, and structured problem-solving skills.
Benefits:
The ideal candidate will have the opportunity to work in a dynamic environment, driving improvements in post-purchase journey performance. They will be expected to develop and implement strategies to optimize allocation, reduce transit exceptions, and improve overall efficiency.
This role requires a unique blend of technical and business acumen, with a focus on collaboration and communication. The successful candidate will have excellent analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.
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