
IT Asset Management and Configuration Management Specialist
3 days ago
We are seeking a highly skilled IT Asset Management and Configuration Management Specialist to manage and enhance our client's asset lifecycle and configuration management practices across global operations.
Key Responsibilities:
- Develop and implement end-to-end delivery strategies for IT Asset Management and Configuration Management engagements, ensuring alignment with service level agreements, key performance indicators, and service improvement initiatives.
- Configure robust identification and reconciliation rules to ensure reliable configuration item data integrity.
- Monitor configuration management database health and proactively resolve data conflicts between authoritative sources.
- Define and maintain standard configuration items, configuration item relationships, and classification schemas in line with business needs.
- Develop and maintain process documentation, policies, and compliance frameworks for IT Asset Management and Configuration Management.
- Create and enhance application maps using ServiceNow Service Mapping.
- Configure MID Servers for integrations and data synchronization.
- Customize ServiceNow environments including scripting, automation, and module configuration.
- Design and manage reports and dashboards to support decision-making and transparency.
- Identify and implement opportunities for continuous service improvement.
- Define, improve, and manage periodic audit and verification processes for asset data.
Required Skills and Qualifications:
- At least three years of experience in this field.
- Strong expertise in ServiceNow IT Asset Management and Configuration Management modules.
- Proven ability to drive operational excellence in IT asset and configuration management.
- Deep understanding of configuration management database architecture, configuration item types, and dependency mapping.
- Experience handling large-scale data integration and reconciliation tasks.
- Excellent documentation and process design skills.
- Strong communication and stakeholder management abilities across global teams.
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