Support Optical Engineering Specialist
5 hours ago
We are seeking a skilled Optics and Photonics Support Engineer to join our team. The ideal candidate will have a solid understanding of optics, photonics, and related fields, with excellent customer service skills and the ability to work independently.
About the Role:
- Provide technical support to customers utilizing optical components in various applications spaces
- Assist customers via phone, chat, and email with product selection and integration for their application
- Field custom optics requests and vet based on manufacturing capabilities
- Provide pre-sales support in the form of quotes, pricing, and availability
- Provide post-sales support in the form of troubleshooting and RMA creation
- Collaborate with other departments to improve technical expertise and expand knowledge
- Participate in projects designed to streamline internal processes and improve the customer experience
- Actively participate in regular trainings given by third-party suppliers and subject matter experts
Requirements:
- Bachelor's degree in Optics, Photonics, Physics, or related field
- Minimum 1-2 years of experience in relevant field
- Basic knowledge and technical aptitude in optics, photonics and related fields
- Proficiency in key engineering/physics/optics/photonics concepts
- Basic customer service skills and phone etiquette
What We Offer:
- Extensive training programs and internal development opportunities
- Employee provident fund, personal medical insurance, and flex benefits
Diversity, Equity, and Inclusion:
We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates.
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