Optical Component Specialist

4 days ago

Bengaluru, Karnataka, India beBeeOptics Full time ₹ 5,00,000 - ₹ 8,00,000
Product Support Engineer

We are seeking a highly skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for providing technical support to customers utilizing optical components in various application spaces.

Key Responsibilities:

  • Provide pre-sales and post-sales technical support to customers via phone, chat, and email.
  • Assist customers with product selection and integration for their application.
  • Field custom optics requests and vet based on Edmund Optics' manufacturing capabilities.
  • Provide pre-sales support in the form of quotes, pricing, and availability.
  • Provide post-sales support in the form of troubleshooting and RMA creation.
  • Collaborate with other departments within the company to improve technical expertise and expand knowledge.
  • Partake in projects designed to streamline internal processes and improve the customer experience.
  • Actively participate in regular trainings given by third-party suppliers and internal subject matter experts, stay up-to-date with emerging technology, new products, and applications.
  • Comply with federal, state, and company policies, procedures, and regulations.

Requirements:

  • Basic knowledge and technical aptitude in optics, photonics, and related fields.
  • Proficiency in key engineering/physics/optics/photonics concepts.
  • Basic customer service skills and phone etiquette.
  • Professional demeanor, proficient in active listening and effective communication.
  • Capable of critical thinking, deductive reasoning, and problem-solving.
  • Ability to review, edit, and draft technical documents such as specification sheets, application notes, etc. Knowledge of Optical software such as Zemax and Tracepro preferred.
  • Ability to work independently and as part of a team.
  • Available to work in shifts over weekends.
  • Capable of multi-tasking and tolerating a high level of stress.
  • Requires minimal supervision and direction.
  • Strong work ethic.

Qualifications:

  • Minimum: Associate's degree or Bachelor's degree in Optics, Photonics, Physics, or related field.
  • Preferred: Master's degree in Optics, Photonics, Optoelectronics, Physics, or related field.

Benefits:

  • Extensive training programs and internal development opportunities.
  • Range of employee benefits including employee provident fund, personal medical insurance, and flex benefits.

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