IT Service Management Specialist

2 days ago

Malappuram, Kerala, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: IT Service Management Specialist

Job Summary:

The ideal candidate will be a skilled technical professional with experience in developing solutions using the Service Now platform.

Key Responsibilities:

  • Design, develop, test and configure business requirements on the ServiceNow platform, focusing on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management and Integration Hub.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations and delivery on agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level designs, architecture designs, technical documentations and manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

Required Skills and Qualifications:

  • At least 5+ years of experience in IT software, custom app development and ServiceNow implementations, system integrations and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, system integrations (REST/SOAP) and configuring CMDB, CSDM model, Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules, Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc., hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence and designing KPI driven Reporting & Dashboards.
  • Develops and manages application code, user interfaces, and integration components.
  • Creates and maintains necessary development documentation-project plan, technical design, developer notes, user manual etc.

Benefits:

  • Growth opportunities in a dynamic environment.
  • Collaborative team atmosphere.
  • Competitive compensation package.

Others:

  • Detailed job descriptions available upon request.
  • Interested candidates can submit their applications by email.

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