Workforce Leader

2 days ago

Mangalore, Karnataka, India beBeeWorkforceManager Full time ₹ 15,00,000 - ₹ 20,10,000

As a strategic workforce leader, you will play a pivotal role in ensuring the optimal functioning of our business operations. This involves partnering with key stakeholders to develop and implement effective workforce planning strategies that meet service level agreements and drive business growth.

The ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities. A deep understanding of workforce management principles and practices is essential for success in this role.

We are seeking an experienced Workforce Manager who can lead our team of analysts and specialists in delivering high-quality results. If you have a proven track record in workforce planning, scheduling, and real-time management, we encourage you to apply.

Key Responsibilities:
  • Develop and maintain long-term, mid-term, and short-term capacity plans
  • Forecast call volumes, workloads, FTE requirements, and staffing needs
  • Design efficient schedules that balance service delivery, employee preferences, and cost
  • Oversee intraday management, real-time monitoring, and SLA adherence
  • Lead and mentor a team of WFM analysts and real-time specialists
Required Skills and Qualifications:
  • Proven experience in workforce management, preferably in a contact center or similar environment
  • Strong analytical and problem-solving skills, with ability to interpret complex data sets
  • Excellent communication and interpersonal skills, with ability to build strong relationships with stakeholders
  • Degree in Business Administration, Operations Management, or related field
Benefits:
  • Opportunity to work with a dynamic and growing organization
  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
Others:
  • Please submit your resume and cover letter, outlining your relevant experience and qualifications
  • We thank all applicants for their interest; however, only those selected for an interview will be contacted

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