Elevate Your Career as a Customer Support Specialist

1 week ago

Nellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Representative

This role requires a professional to provide exceptional customer support and collections via phone calls.

Responsibilities:
  • Assess and resolve inquiries, requests, and complaints over the telephone with sound judgment and decision-making skills.
  • Manage daily customer interactions on an account-wise basis for efficient resolution.
  • Ensure timely achievement of key performance targets and efficiency measures in accordance with established process guidelines.
Requirements:
  • Strong verbal communication skills to interact with customers professionally and empathetically.
  • Ability to work in a neutral accent environment with a strong adoption to US culture.
  • Excellent problem-solving skills to resolve customer queries at the first point of contact.
Qualifications:
  • Bachelor's degree from any stream.
  • Minimum 12 - 24 months of experience in International Voice (Inbound/Outbound) processes preferably in patient handling or Provider/DME AR calling.

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