Global Contact Center Solutions Expert

5 days ago

Agra, Uttar Pradesh, India beBeeTelephony Full time ₹ 15,00,000 - ₹ 22,00,000
Job Overview

We are seeking a skilled Telephony Engineer to fill this pivotal role.

The ideal candidate will have expertise in cloud-based contact center solutions, strong technical skills, and excellent problem-solving abilities.

This is a critical position that requires the ability to design, implement, and manage global contact center technology on heterogeneous platforms.

Key Responsibilities
  • Design, engineering, and operations of Global Super of Contact Center Technology
  • Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services
  • Develop disaster recovery plans and conduct testing to detect faults
  • Engage with clients to understand their business objectives and translate them into technical requirements
  • Work closely with business units, IT departments, and external vendors to align telephony solutions with organizational goals
Required Skills and Qualifications
  • Bachelor degree in Engineering or related field
  • 3-8 years overall experience in cloud-based contact center solutions
  • Must have experience in NICE inContact or CXone solutions, including voice, chat, email, and SMS channels
Tech Requirements
  • Cloud-based contact center solutions
  • Strong technical skills
  • Excellent problem-solving abilities
  • NICE inContact or CXone solutions
  • API integrations
  • Contact Center domain experience
  • Certifications in contact center management or NICE CXone platforms
Soft Skills
  • Excellent verbal and written English communication, interpersonal and customer service skills

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