Sales and Operations Leader

1 day ago

Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 21,60,000 - ₹ 40,12,000

Leadership Opportunity

As a seasoned professional, you will have the chance to lead a high-performing sales and operations team. Your primary responsibility will be to drive business growth, foster collaboration across teams, and ensure operational excellence within your branch.

Key Responsibilities:

  • Branch Leadership & Sales Strategy- Develop and implement strategic sales plans that align with company goals.
    - Build, motivate, and lead a team of Relationship Managers to achieve revenue targets.
    - Drive adoption of data-driven decision-making using CRM dashboards.
  • Revenue & Business Growth- Deliver on branch-level revenue, profitability, and customer acquisition targets.
    - Ensure effective execution of direct marketing initiatives.
    - Identify and capitalize on upsell and cross-sell opportunities across customer portfolios.
  • Customer Experience & Retention- Foster a customer-centric culture within the branch.
    - Ensure delivery of high NPS scores through efficient service delivery.
    - Monitor customer feedback and implement corrective actions promptly.
  • Operational & Compliance Management- Oversee end-to-end branch operations including sales, service, and claims support.
    - Ensure adherence to regulatory frameworks and industry standards.
    - Regularly audit sales processes to minimize risks.
  • Team Development & Mentorship- Train and upskill Relationship Managers in insurance advisory and digital selling techniques.
    - Conduct performance reviews and implement incentive-driven culture strategies.
    - Promote collaboration across sales, operations, and support teams.

Required Skills and Qualifications

  • 6-10 years of experience in Insurance/BFSI sales leadership roles.
  • Proven success in branch-level P&L management and sales target achievement.
  • Strong leadership, mentoring, and team management capabilities.
  • Expertise in insurance distribution channels (life and general).
  • Data-driven mindset with strong analytical and reporting skills.
  • Bachelor's degree required; MBA preferred.

Benefits and Opportunities

This role offers a unique blend of strategic sales execution and operational excellence. As a leader in this position, you will have the opportunity to make a meaningful impact on the organization's growth and success.

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