Customer Service Representative

2 weeks ago


Cochin, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

Seeking a dedicated professional to deliver top-notch customer service across international markets.

Job Description:
  • Engage with customers via email and chat, providing timely solutions to their queries.
  • Ensure accuracy and efficiency in resolving product, service, order, and payment-related issues.
  • Maintain a positive attitude towards customers at all times, ensuring high satisfaction levels.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Collaborate with internal teams to resolve customer issues effectively.
  • Monitor customer feedback and report recurring issues to management for process improvement.
  • Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
Requirements:
  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.


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