Remote Customer Service Representative Opportunity

7 days ago

Cochin, Kerala, India beBeeCommunication Full time ₹ 7,20,000 - ₹ 10,48,000
Customer Service Representative Job">

Job Summary:

Our company is seeking a skilled Customer Service Representative to provide exceptional support to our customers via phone calls.

The ideal candidate will have experience in RCM/DME and be able to resolve customer inquiries efficiently, deliver positive customer experiences, and work as part of a team to contribute to improvement ideas.

Key Responsibilities:

  • Assess and resolve customer inquiries, requests, and complaints over the telephone, ensuring that customer inquiries are resolved at the first point of contact.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.
  • Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
  • Maintain effective work procedures according to client process workflows and policy guidelines.
  • Adhere to healthcare compliance measures.

Required Skills and Qualifications:

  • Resolves customer queries efficiently
  • Deliver positive customer experiences
  • Work as part of a team and contribute to improvement ideas
  • Have strong verbal and written communication skills
  • Be professional, courteous, friendly, and empathetic
  • Have active listening skills and good data entry & typing skills
  • Be capable of handling fast-paced, innovative, and constantly changing environment
  • Be a team player

Benefits:

This role offers a competitive salary, opportunities for growth and development, and a collaborative work environment.

How to Apply:

If you meet the qualifications and are passionate about delivering exceptional customer service, please submit your application.

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