Specialist Customer Experience Support

3 days ago


Pune, Maharashtra, India beBeeCustomerCare Full time
Job Description

This role involves providing exceptional customer service and resolving complex customer needs.

Key Responsibilities
  • Support the provision of customer service through various communication channels, including chat, email and phone.
  • Collaborate with teams across the bank to align and integrate customer care processes.
  • Identify areas for improvement and provide recommendations for change in customer care processes.
Accountabilities
  • Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolution of customer inquiries and issues related to the bank's products and services.
  • Development and execution of reports and presentations on customer care performance.
Requirements
  • Experience: 2+ years in Quality Assurance/Control within KYC, AML, or FinCrime Operations in BFSI.
  • Ability to identify errors, inconsistencies, and process gaps.
  • Strong problem-solving skills to assess risk factors and remediation effectiveness.
Preferred Qualifications
  • Preferred experience KYC/AML tools, case management systems, and regulatory reporting tools.
  • Stakeholder Management: Ability to work with cross-functional teams, auditors, and compliance professionals.


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