
Cloud Contact Center Solutions Specialist
2 days ago
This is a key position responsible for designing, implementing, and maintaining cloud contact center platforms.
Collaboration with stakeholders from various countries to ensure that contact center infrastructure meets the evolving needs of the business community and delivers on desired business outcomes.
Key Responsibilities:- Design and Engineering Functions:
- Operations and Maintenance:
- Supplier Management:
- Internal IT Stakeholder Engagement:
- Stakeholder Engagement:
- A minimum of 3-5 years of experience working with cloud contact center solutions, including workforce engagement management tools and AI capabilities.
- Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in designing and implementing cloud-based contact center solutions.
- Proficiency in Genesys Cloud tools and restful APIs.
- Experience with JSON and RegEx.
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