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Sales Governance Lead
2 weeks ago
Canara HSBC Life Insurance seeks a highly skilled Senior Manager to fill the Sales Governance role. This critical position serves as the first line of defense, ensuring key issues related to governance, compliance, and audit within sales and training are identified, escalated, mitigated, and monitored through an appropriate internal control environment/framework.
Key Responsibilities- Create and update multiple Sales Quality reports such as Sales Monitoring tool, Sales Quality Dashboard, Sales KRI, and Sales Quality Scores in a timely manner.
- Analyze data on complaints and RCU findings to determine trends or patterns and recommend mitigants to prevent incidents.
- Schedule face-to-face interactions and investigations for pre-issuance fraud, forgery, impersonation, and unethical business practices reported to sales governance.
- Conduct and challenge testing of controls as part of the internal control monitoring plan (ICMP) and provide assurance to the Sales function on the working of internal controls.
- Review and update Risk Control Self-Assessment (RCSA) parameters for Sales and Training after discussing with stakeholders and conduct periodic RCSA testing with results shared with the risk team along with recommendations.
- Perform root cause analysis for incidents highlighted/escalated by the Sales Quality Function.
- Exercise first-line oversight on all sales quality and sales governance; support the Sales Quality team in carrying out reviews and feed relevant information to the Sales function.
- Responsible for implementing and adhering to all regulatory policies and processes regarding the sale of insurance to prospective customers. Assist in conducting Sales reviews, annual BCP/DR drills, SQRG, audit, information security reviews, fraud risk assessments, etc.
- Conduct regular gap analysis against HSBC FIMs relevant to functional areas.
- Monitor sales quality and disseminate sales quality scores to stakeholders. Work with the sales leadership team to take corrective actions to improve sales quality.
- Implement and monitor changes in the sales area as a result of regulatory updates from the regulator.
- Implement and provide updates on new and existing regulatory changes.
- Analyze monthly complaints and incidents and release dashboards to field sales.
- Perform detailed geographical analysis on complaints and incidents.
