Operations Manager
2 days ago
About the Role:
We are seeking an experienced Operations Manager to lead our team and ensure customer satisfaction. The ideal candidate will have a strong background in operations, excellent people management skills, and the ability to thrive in a fast-paced startup environment.
The Operations Manager will be responsible for coordinating with design and production teams to meet committed timelines, managing internal stakeholders to ensure timely delivery of projects, and owning the customer experience from project booking to handover.
Key Responsibilities:
- Coordinate with cross-functional teams to resolve issues efficiently.
- Manage a team of Operations Leads to ensure customer delight.
- Own the customer experience post-project booking.
- Act as a point of escalation for region-specific issues.
Requirements:
- 7-12 years of work experience in startups or similar industries.
- Degree from NIT/BITS/IIT or Tier 1 B-schools preferred.
- Strong attention to detail and excellent written/oral communication skills.
We offer a dynamic work environment and opportunities for growth and development.
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