Chief Quality Officer

1 week ago

Bengaluru Bangalore Gurgaon Gurugram, India beBeeQuality Full time US$ 90,000 - US$ 1,20,000
Job Title

Our organization is seeking a seasoned Quality Assurance professional to lead our QA team and drive quality performance across all programs.

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  • Act as the primary point of contact between the QA teams, Operations, and clients.
  • Lead, manage, motivate, and mentor a team of Quality Analysts.
  • Develop and implement processes to ensure consistent quality performance and alignment across all programs.
  • Deliver process and agent-level insights to continuously improve and deliver outstanding customer experiences.
  • Work closely with Ops and hiring teams to provide onboarding, coaching, remediation, training, and development for QAs and QA Leads.
  • Implement and drive the QA process and structure.
  • Identify possible issues and trends, and provide actionable insights while communicating them to relevant stakeholders.
  • Implement initiatives and projects to counteract any possible trends, drive business KPIs.
  • Analyze audit findings and identify gaps in processes, providing innovative solutions to solve problems upstream.
  • Improve customer experience and drive higher efficiency.

Key Skills & Knowledge:

  • Excellent communication and interpersonal skills.
  • Excellent MS Office skills (presentation and Excel).
  • Good knowledge of FMEA identification and mitigation of vulnerabilities.
  • Excellent knowledge of Quality and Analytical tools.
  • Well-versed in Qualitative concepts.
  • Experience working on process improvement projects driving Customer Experience, Process Improvements, and Profitability.

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