
Executive Post-Production Manager
23 hours ago
Production Director
About the Role:We seek an experienced professional to lead our post-production operations, ensuring seamless execution of enterprise applications.
- End-to-End Production Leadership: Oversee and manage production environments for business-critical applications, focusing on stability, performance, and scalability.
- Application Engineering Oversight: Collaborate with engineering teams to guarantee high availability and reliability of applications. Drive continuous improvement, automation, and performance tuning.
- Production Support & Incident Management: Lead 24x7 production support operations. Define SLAs, drive root cause analysis (RCA), and ensure timely resolution of issues with minimal business disruption.
- Solutioning & Technical Direction: Provide guidance on technical solutions, architecture decisions, and process improvements. Evaluate and implement tools to enhance monitoring, alerting, and response mechanisms.
- Stakeholder Engagement: Build strong relationships with internal business units, clients, and external partners. Act as the single point of contact for production-related issues and communications.
- Cross-Functional Collaboration: Work closely with product managers, developers, QA, infrastructure, security, and compliance teams to align on priorities and ensure production readiness.
- Risk & Compliance Management: Ensure production environments adhere to all compliance, audit, and security standards. Mitigate operational risks through proactive monitoring and controls.
- Team Leadership: Manage and mentor a high-performing team of production engineers and support analysts. Foster a culture of accountability, agility, and continuous learning.
Qualifications & Skills:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 15+ years of experience in IT, with 5+ years in a leadership role in production/application support.
- Proven experience in managing large-scale, business-critical applications in a complex IT environment.
- Strong problem-solving, crisis management, and decision-making skills.
- Deep understanding of ITIL framework, DevOps principles, and SRE best practices.
- Excellent interpersonal and stakeholder management skills.
- Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace), cloud environments (AWS/Azure), and automation (CI/CD pipelines).
- Strong verbal and written communication skills.
Preferred Certifications:
- ITIL v4 Foundation / Intermediate.
- PMP / Prince2 (optional but advantageous).
- Cloud certifications (AWS/GCP/Azure Architect or DevOps).
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