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Advanced Identity Governance Specialist

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Erode, Tamil Nadu, India beBeeIdentityiq Full time ₹ 13,05,000 - ₹ 17,10,000

SailPoint IdentityIQ L3 Support Engineer

We are seeking a skilled SailPoint IdentityIQ L3 Support Engineer to join our team. As a key member of our IAM specialist firm, you will be responsible for advanced troubleshooting, issue resolution, and enhancements within the SailPoint platform.

The successful candidate will work closely with business and technical teams to maintain a secure and efficient Identity Governance and Administration (IGA) environment. Key responsibilities include:

  • Providing L3 support for SailPoint IdentityIQ, including advanced troubleshooting and root cause analysis.
  • Working on defect fixes, minor enhancements, and configuration updates.
  • Analyzing logs and debugging code to resolve complex issues.
  • Collaborating with development teams for customizations, workflows, and integration updates.
  • Managing connectors for various target systems (AD, Azure AD, Databases, LDAP, etc.).
  • Implementing and managing SailPoint rules, tasks, and certifications.
  • Performing environment upgrades, patches, and performance tuning.
  • Supporting onboarding of new applications and entitlement structures.
  • Maintaining technical documentation, SOPs, and knowledge base articles.

Required skills and experience include:

  • Strong hands-on experience with SailPoint IdentityIQ (IIQ).
  • Expertise in L3 support, debugging, and root cause analysis.
  • Knowledge of Java, BeanShell, XML, and SailPoint APIs.
  • Experience with integration to target systems (Active Directory, Azure AD, databases, LDAP, web services, etc.).
  • Good understanding of IGA concepts (provisioning, workflows, certifications, access requests, lifecycle events).
  • Experience in custom connector development and application onboarding.
  • Ability to work in a 24x7 support environment and handle P1/P2 incident.

Desirable skills include exposure to SailPoint IIQ upgrades and migrations, knowledge of SQL, PowerShell scripting, and REST/SOAP APIs, and understanding of compliance and audit requirements in IAM.