Senior ITSM Solution Developer

1 week ago


Dindigul, Tamil Nadu, India beBeeitstoolarchitect Full time ₹ 90,00,000 - ₹ 1,50,00,000

About this role: Our company provides digital engineering and technology services to global clients. We adopt an Engineering First approach, ensuring we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results.

Our team combines logic, creativity, and curiosity to build, solve, and create innovative solutions for our clients. Every day, we help them engage with new technology paradigms and move them to the forefront of their industry.

Job Overview:

The ITSM Tool Architect will lead the development and implementation of IT Service Management (ITSM) tools. This role involves designing and configuring custom applications, as well as collaborating with stakeholders to gather requirements and deliver solutions.

Key Responsibilities:

  • Customize and configure ITSM applications to meet business needs
  • Participate in client discussions to gather requirements and plan projects
  • Design and implement functional design documents (FDDs)
  • Collaborate with other ITSM administrators to develop solutions and handle updates

Requirements:

  • 7-10 years of experience in ITSM tool architecture and development
  • Strong understanding of IT service management concepts and best practices
  • Experience with FreshService or similar ITSM platforms


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