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Help Desk Engineer

3 weeks ago

Kozhikode, Kerala, India beBeeDesktop Full time ₹ 10,00,000 - ₹ 15,00,000

We are seeking an experienced Desktop Support Specialist to join our IT team in Bengaluru.

About the Role:

This is a challenging opportunity for a proactive and skilled professional to manage and support IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.

Main Responsibilities:
  1. Infrastructure Management: Install, configure, and maintain Windows and macOS operating systems.
  2. Troubleshooting: Resolve hardware issues related to desktops, laptops, printers, and other peripherals.
  3. Software Support: Install, update, and patch software applications and security tools.
  4. Microsoft 365 Applications: Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  5. System Provisioning: Support system provisioning via Microsoft Intune and Windows Autopilot.
  6. User Account Management: Manage user accounts, groups, and permissions using Active Directory.
  7. IT Operations: Assist with system upgrades, data migrations, and routine backups.
  8. Network Support: Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  9. Device Configuration: Perform basic configuration and support of network devices such as routers, switches, and firewalls.
  10. Inventory Management: Manage IT assets and maintain inventory for your designated location.
Requirements:
  • Troubleshooting Skills: Strong troubleshooting and problem-solving abilities.
  • Technical Knowledge: Basic understanding of Firewalls and Layer 2 Switches.
  • ITSM Tools: Familiarity with ITSM tools for ticket management.
  • Work Habits: Ability to work independently and prioritize tasks.
What We Offer:

A dynamic work environment with opportunities for growth and development.