Customer Retention Professional
4 days ago
Job Title: CRM and Retention Specialist
Join us in a challenging role where you will be responsible for designing, executing, and analyzing customer retention journeys. You will work closely with our performance marketing and creative teams to craft high-converting retention campaigns.
We are looking for a passionate professional with strong knowledge of CRM tools, automation, and analytics platforms. As a customer-centric organization, we strive to deliver exceptional experiences through personalized content and storytelling.
The ideal candidate will have 3–5 years of experience in CRM, Retention, or Customer Engagement in D2C/Consumer Brands. They should have analytical mindset, comfort with data, cohort analysis, and A/B testing.
Key Responsibilities:
• Design and execute customer retention journeys
• Increase Repeat Purchase Rate, AOV, and CLV through targeted CRM strategies
• Segment customers using RFM (Recency, Frequency, Monetary) and behavioral cohorts
• Collaborate with performance marketing and creative teams to craft high-converting retention campaigns
Benefits:
• Opportunity to scale a high-growth D2C brand
• Work in a fast-paced, entrepreneurial environment
• Be part of a purpose-led, sustainable brand shaping the future of clean beauty
Why this role is right for you:
• Growth path into CRM & Retention leadership roles
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