ServiceNow Business Systems Analyst

1 week ago


Bengaluru, Karnataka, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

Job Summary

Hitachi Energy IT has initiated an IT Transformation program for a global IT environment. We seek a talented IT professional to build and operate a new IT function meeting our future needs.

As a ServiceNow Business Analyst, you will collaborate with process managers, product owners, and stakeholders to understand functional requirements and translate them into specifications for ServiceNow delivery teams.

Your Key Responsibilities

  • Liaise with stakeholders and process managers to understand requirements and translate them into functional specifications.
  • Understand ServiceNow capabilities and collaborate with process managers to develop solutions.
  • Document and manage functional requirements and specifications as stories.
  • Define acceptance criteria, test plans, and test cases for stories.
  • Perform thorough testing to ensure solutions meet functional requirements.
  • Maintain and update functional documentation for solutions.
  • Provide guidance and support to technical delivery teams.
  • Support the AMS team in incident and problem resolution.

Desirable Qualifications

  • Bachelor's or Master's degree in software engineering, computer systems, or similar.
  • At least 5 years of experience as a Functional or Business Analyst.
  • Experience optimizing existing solutions in ServiceNow.
  • ServiceNow Systems Administrator certification required.
  • ITIL Foundation certificate required.


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