ServiceNow Business Systems Analyst
1 week ago
Job Summary
Hitachi Energy IT has initiated an IT Transformation program for a global IT environment. We seek a talented IT professional to build and operate a new IT function meeting our future needs.
As a ServiceNow Business Analyst, you will collaborate with process managers, product owners, and stakeholders to understand functional requirements and translate them into specifications for ServiceNow delivery teams.
Your Key Responsibilities
- Liaise with stakeholders and process managers to understand requirements and translate them into functional specifications.
- Understand ServiceNow capabilities and collaborate with process managers to develop solutions.
- Document and manage functional requirements and specifications as stories.
- Define acceptance criteria, test plans, and test cases for stories.
- Perform thorough testing to ensure solutions meet functional requirements.
- Maintain and update functional documentation for solutions.
- Provide guidance and support to technical delivery teams.
- Support the AMS team in incident and problem resolution.
Desirable Qualifications
- Bachelor's or Master's degree in software engineering, computer systems, or similar.
- At least 5 years of experience as a Functional or Business Analyst.
- Experience optimizing existing solutions in ServiceNow.
- ServiceNow Systems Administrator certification required.
- ITIL Foundation certificate required.
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