Production Tax System Support Specialist

2 days ago

Bengaluru, Karnataka, India beBeeTax Full time ₹ 12,00,000 - ₹ 15,00,000

We are seeking a skilled production support professional to provide comprehensive support for our tax management systems and their integration with ERP platforms.

Key Responsibilities:
  • Apply expertise in indirect taxation, including sales & use tax, VAT, GST, and withholding tax across different jurisdictions.
  • Maintain and troubleshoot tax calculation rules, tax jurisdictions, and product taxability assignments.
  • Support ERP integrations with our tax system (e.g., Oracle Fusion and internal systems).
  • Ensure accuracy of tax rates, exemptions, and tax determinations.
  • Manage tax configuration, tax categories, and exemption certificates within our tax system.
  • Support tax reporting and compliance, including generating reports for tax filing and audit purposes.
  • Handle tax accruals and reconciliations to ensure general ledger accuracy.
  • Receive, analyze, and prioritize related support tickets.
  • Provide timely solutions to users.
  • Document resolution steps and knowledge base articles.
  • Support system upgrades and patches.
  • Monitor system performance and recommend improvements.
Technical Operations:
  • Perform SQL & data analysis by querying ERP and tax databases for tax calculations, transaction history, and reconciliation.
  • Troubleshoot ERP-tax integration issues, including debugging tax calculation problems, missing tax rates, and incorrect invoice tax postings.
  • Maintain API data feeds, including tax system API calls, REST/SOAP integrations, and data flow between the tax system and ERP systems.
  • Implement performance optimization by identifying slow queries, resolving batch processing issues, and improving tax data loads.
  • Support FBDI & ADFdi usage for importing and updating tax rates, transactions, and exemption certificates in Oracle Fusion.
Compliance & Reporting:
  • Support tax reporting for compliance (sales & use tax, VAT/GST returns, withholding tax reports, 1099/1042 forms, etc.).
  • Assist in SOX audits, ensuring controls, documentation, and approvals are in place for tax processes.
  • Reconcile tax liabilities in the tax system vs. ERP tax subledger vs. GL postings.
  • Prepare and validate audit-ready tax reports for external and internal audits.
  • Ensure compliance with tax system updates (new tax rates, regulatory changes, etc.).
Operational Support:
  • Utilize our support website for issue resolution.
  • Create and manage support tickets.
  • Access our knowledge base, release notes, and patches.
  • Follow up on issue resolutions and track service requests.
  • Test tax rate updates and system upgrades.
  • Coordinate regression testing for ERP and tax system quarterly updates.
  • Assist accounting, tax, and finance teams with tax system-related issues.
  • Document troubleshooting steps and best practices for tax.

Qualifications:

  • Strong understanding of indirect taxation (sales & use tax, VAT, GST, withholding tax).
  • 5+ years experience with tax systems and ERP integrations.
  • Knowledge of tax calculation rules, jurisdictions, and product taxability assignments.
  • Proficiency in SQL and data analysis.
  • Experience troubleshooting API integrations and data feeds.
  • Understanding of tax compliance reporting requirements.
  • Familiarity with SOX audit requirements for tax processes.
  • Experience with FBDI & ADFdi for data imports and updates.
  • Strong problem-solving skills for complex tax calculation issues.
  • Ability to document and communicate technical solutions effectively.

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