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Technical Support Specialist

1 week ago

Kolkata, West Bengal, India 2COMS Full time

About 2COMS

As a leading multinational corporation specializing in technology and business process outsourcing services, 2COMS is seeking enthusiastic individuals to join their team as Customer Support Representatives.

Key Responsibilities:

  • Handling incoming calls and responding to customer inquiries.
  • Resolving customer complaints and issues efficiently.
  • Providing product information and assisting with order placement.
  • Identifying and escalating critical issues to supervisors.
  • Offering exceptional customer service and support.

Requirements:

  • Undergraduate or Graduate degree from a recognized institution.
  • Excellent communication skills in English, both written and verbal.
  • Ability to work in different time zones and flexible with shifts.
  • Strong technical knowledge and understanding of customer service principles.

Benefits:

  • Opportunity to move laterally within the organization through IJP for various roles and business units.