Technical Support Associate

1 day ago


Kolkata, West Bengal, India IMerit Technology Full time
Job Title : Associate - Technical Support Job Location - Kolkata ( Work From Office) Job Summary: We are seeking a highly detail-oriented and technically proficient individual to join our team as a Technical Support in Camera Operations.

This role involves monitoring and troubleshooting camera systems, managing data processing dashboards, and ensuring seamless execution of video capture and processing tasks.

The ideal candidate will be responsible for performing daily system checks, resolving technical issues, optimizing server allocations, and maintaining data accuracy and synchronization.

Key Responsibilities: Daily AM Checks (AM Shift)Verify that camera drives have sufficient storage space for captures.

Review E Drive space on affiliate servers and unsync games from Dropbox.

Confirm i Boots are online and operational.

Launch the ACQ tool to ensure all cameras are streaming and included in the capture.

Validate any removal of cameras with documented reasons.

Ensure home and away team rosters are available in the ACQ tool.

Collect 3-5 backgrounds for FPS review.

Check focus for each camera.

Perform pregame drift.

Confirm that date and time are synchronized across ACQ servers using time.is (expected:

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