Telematics Team Lead Opportunity

24 hours ago

Anand, Gujarat, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Telematics Team Lead Opportunity

About the Role:

This is a leadership position within our Telematics Support Team, overseeing day-to-day operations and ensuring technical accuracy.

Key Responsibilities:
  • Guiding support representatives to achieve their full potential through feedback and performance reviews.
  • Handling telematics-specific inquiries, escalations, and maintaining SLAs with customers.
  • Tracking key metrics (e.g., response time, CSAT), identifying trends, and optimizing processes for improved service quality.
  • Facilitating training on telematics systems, tools, and best practices; staying updated on industry developments.
  • Collaborating with product and engineering teams to address customer feedback and technical issues.
Requirements:

A bachelor's degree in IT or a related field is required. 8+ years of experience in telematics or technical support, with 2+ years in a supervisory role are necessary.

Strong leadership skills, knowledge of telematics, CRM proficiency, excellent communication, and data analysis skills are also essential.

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