Global Client Support Specialist
4 days ago
About Alight Solutions
We are a global company that believes in the power of human capital management. Our vision is to create a world where everyone has access to the resources and support they need to thrive.
We offer a comprehensive total rewards package, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and voluntary benefit options.
This role is part of our Customer Service team, responsible for delivering exceptional customer experiences through various channels. You will work closely with our clients to understand their needs and provide tailored solutions to meet their goals.
Key Accountabilities
- 100% of production time spent logged in on calls or web chat
- Answer calls and chats with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner
- Maintain internal and client-defined quality standards on calls
- Meet or exceed client SLAs and targets
Education and Experience
- Graduate in listed discipline (BA, B.Com, BCA) with an aggregate mark of >=55%
- 3-10 years of work experience in international customer service 'Voice'
- Diploma/short-term course in working knowledge of computers
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